Privacy Policy

TechTick Privacy Policy & Liability Disclaimer

Effective Date: 08-10-2025
Last Updated: 08-10-2025

TechTick (“we”, “our”, “us”, or “the Platform”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application (“the App”) and related services.

By using TechTick, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our App.

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1. Information We Collect

We collect the following types of information:

1.1 Account Information

• Name
  
• Email address
  
• Profile photo (if uploaded)
  
• Password (if signing up via email) or Google account information (if signing in with Google)
  

1.2 Usage Data

• Search queries within the App
  
• Chats and messages exchanged between members and technicians
  
• Reviews and ratings
  

1.3 Payment Information

• Payment details when technicians pay to post proposals or advertise (processed via Google Play billing or approved payment gateways)
  
• We do not store raw payment card data; it is processed securely by third-party payment processors.
  

1.4 Device & Technical Data

• Device type, OS version
  
• IP address
  
• App version
  
• Crash reports and analytics
  

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2. How We Collect Information

We collect information:

• When you create an account
  
• When you update your profile
  
• When you post or respond to job requests
  
• When you chat with other users
  
• When you make a payment
  
• Automatically through Firebase Analytics and similar tools
  
• When you verify your ID
  

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3. How We Use Your Information

We use your information to:

• Create and manage your account
  
• Connect members with technicians
  
• Facilitate chats and proposals
  
• Process payments from technicians
  
• Improve and personalize the App
  
• Provide customer support
  
• Monitor app performance and security
  

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4. Data Storage and Security

• Your data is stored securely on Google Firebase servers.
  
• All data is encrypted in transit using HTTPS.
  
• We take reasonable steps to protect your information, but no method of transmission over the Internet is 100% secure.
  

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5. Sharing Your Information

We do not sell your personal information.
We may share data only in the following cases:

• With payment processors to complete transactions
  
• With service providers that help us operate the App
  
• If required by law or government authorities
  
• To prevent fraud, security breaches, or illegal activities
  

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6. Data Retention and Deletion

• We retain your data as long as your account is active.
  
• You can request deletion of your account and data at any time by:
  
  • Emailing us at tech@techtick.com from your registered email, or
    
  • Using the in-app “Delete Account” option (if available).
    
• Upon deletion, we will remove:
  
  • Your account profile and login credentials
    
  • Chat history
    
  • Posted jobs and proposals
    
  • Reviews and ratings
    
• Certain minimal records may be retained if required by law (e.g., payment transaction records).
  

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7. Children’s Privacy

Our App is not intended for children under 13 years old. We do not knowingly collect data from children under 13.

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8. Your Rights

You have the right to:

• Access the personal data we hold about you
  
• Request corrections to your personal data
  
• Request deletion of your account
  
• Withdraw consent for data processing
  

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9. Liability Disclaimer

TechTick is a technology platform connecting service requesters (“Members”) with independent service providers (“Technicians”).

• Technicians are independent contractors, not employees or agents of TechTick.
  
• TechTick does not guarantee the quality, safety, legality, or outcome of any services rendered by Technicians.
  
• You acknowledge that any services performed by a Technician carry inherent risks, including but not limited to:
  
  • Data loss
    
  • Hardware damage
    
  • Device malfunction
    
  • Voiding of warranties
    
  • Safety hazards
    
• You assume full responsibility for these risks and agree to hold TechTick harmless for any damages or losses.
  

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new “Effective Date”.

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11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
Email: tech@techtick.com
Website: https://techtick.com